Refund policy

Refund & Return Policy

Mullins Creations by Denise

At Mullins Creations by Denise, every order is important to us! We take pride in creating beautiful, unique, and personalized products for our customers. Please review our return and refund policy before placing your order.

Custom & Personalized Orders — Final Sale

All custom-made, personalized, and made-to-order items are FINAL SALE and are not eligible for returns, exchanges, or refunds due to a change of mind.

This includes, but is not limited to:

  • Personalized sublimation tumblers

  • Custom rhinestone tumblers

  • Custom snow globe tumblers

  • Personalized tumbler lids and accessories

  • Any product customized with names, colors, images, glitter, decals, or special design requests

  • Other products made specifically to a customer's specifications

Once production has begun on a personalized order, it cannot be canceled or modified unless we agree otherwise.

Please double-check all names, spelling, colors, images, and customization details before completing your purchase.

If a custom or personalized item arrives damaged, defective, or incorrect due to our error, please contact us so we can review the issue and provide an appropriate resolution. Final-sale restrictions do not limit any rights you may have under applicable law.

Returns on Eligible Non-Personalized Items

We offer a 30-day return policy on eligible non-personalized, non-custom items.

You have 30 days after receiving your item to request a return.

To qualify for a return, your item must:

  • Be unused and in the same condition as received

  • Include original packaging and any applicable tags

  • Include a receipt or proof of purchase

  • Not fall under our final-sale exclusions

To request a return, contact us at mullinsd04@gmail.com.

Return Address:

Mullins Creations by Denise
4056 Three Oaks Dr
Troy, MI 48098
United States

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at mullinsd04@gmail.com.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item and any damage

  • Photographs of the packaging, if applicable

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances and applicable law.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Custom or personalized products

  • Made-to-order items

  • Used products

  • Opened or used personal care items, including hand sanitizers

  • Final-sale or clearance items

  • Gift cards

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

For eligible non-personalized products, you may request a return within 30 days and place a separate order for the item you would prefer.

Custom and personalized items are not eligible for change-of-mind exchanges.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at mullinsd04@gmail.com.

International Orders

If you are purchasing from outside the United States, additional consumer protection rights may apply depending on your location.

For customers in the European Union, applicable cancellation rights may include a 14-day withdrawal period for eligible products. Certain personalized or made-to-order products may be exempt from that right. Nothing in this policy limits mandatory consumer rights.

Questions?

We're happy to help!

Mullins Creations by Denise
Email: mullinsd04@gmail.com
United States

Thank you for supporting our small business and choosing handmade creations made with heart!