Terms of Service

Mullins Creations by Denise

Overview

Welcome to Mullins Creations by Denise! The terms "we," "us," and "our" refer to Mullins Creations by Denise.

We operate this online store through Shopify, offering handmade creations, personalized tumblers, rhinestone accessories, diamond paintings, home décor, and other specialty products.

By accessing our website or purchasing from our store, you agree to these Terms of Service and our posted policies. Please review them before placing an order.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account information.

You may not use our products or services for unlawful purposes.

2. Products and Handmade Creations

At Mullins Creations by Denise, we take pride in offering unique, handmade, and customized products.

Because many items are handcrafted, slight variations in colors, glitter placement, rhinestone patterns, and overall appearance may occur.

Product colors may also appear differently depending on your screen settings.

We strive to represent our products accurately through descriptions and photographs.

3. Custom and Personalized Orders

All custom-made, personalized, and made-to-order products are final sale for change-of-mind purchases.

This includes items customized with names, photographs, designs, colors, glitter selections, rhinestones, decals, or other customer-requested details.

Customers are responsible for reviewing customization information before completing checkout.

Please double-check spelling, names, colors, images, and other personalized details.

Once production begins, cancellation or modification requests may not be accommodated.

If an item arrives damaged, defective, or incorrect due to our error, please contact us at mullinsd04@gmail.com so we can evaluate the issue and provide an appropriate resolution.

Nothing in this section limits applicable consumer protection rights.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to accept, decline, or cancel orders where permitted by law, including situations involving suspected fraud, incorrect pricing, unavailable materials, or an inability to fulfill a customization request.

If we cancel an order that has already been paid for, we will issue a refund for the canceled items.

We may contact you using the information provided at checkout if additional details are required.

5. Pricing and Payment

All prices are displayed in the currency shown at checkout.

Prices, promotions, and product availability may change without notice.

Applicable taxes and shipping charges will be calculated or displayed during checkout.

Payment must be successfully processed before an order can proceed.

We reserve the right to correct pricing errors and will notify affected customers when appropriate.

6. Processing, Shipping, and Delivery

Processing times may vary depending on the product, customization requirements, order volume, and availability of materials.

Custom and handmade products may require additional preparation time.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order ships, customers may receive tracking information when available.

We are not responsible for delays outside our reasonable control, including carrier disruptions or severe weather. This does not limit any responsibilities we have under applicable law.

For questions regarding shipping or delivery, contact mullinsd04@gmail.com.

7. Returns, Refunds, and Exchanges

Eligible non-personalized products may be returned within 30 days of receipt, subject to the conditions in our Refund & Return Policy.

Custom and personalized products are not eligible for change-of-mind returns, refunds, or exchanges.

Damaged, defective, or incorrectly supplied items will be reviewed individually, and appropriate remedies will be provided in accordance with applicable law.

Customers must contact us before sending a return.

Approved returns will receive shipping instructions privately by email.

Please review our Refund & Return Policy for complete details.

8. Intellectual Property and Customer-Submitted Designs

Our original website content, photographs, graphics, branding, and original designs are protected by applicable intellectual property laws.

They may not be reproduced, redistributed, or used commercially without permission.

When submitting photographs, artwork, logos, or other materials for personalization, customers confirm that they have the necessary rights or permissions to use those materials.

We reserve the right to decline customization requests that appear to infringe intellectual property rights or violate applicable laws.

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, and customization tools.

These providers may have their own terms and privacy practices.

We encourage customers to review those policies when applicable.

10. Relationship With Shopify

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and services.

Purchases made through our store are transactions between customers and Mullins Creations by Denise, not Shopify.

Shopify is not the seller of our products and is not responsible for fulfilling customer orders.

11. Privacy and Customer Information

We respect our customers' privacy.

Information provided during checkout may be used to process payments, fulfill orders, communicate with customers, and operate our store.

Our collection, use, and sharing of personal information are described in our Privacy Policy.

Please review the Privacy Policy available on our website for additional information.

12. Customer Reviews and Feedback

Customers may submit reviews, photographs, and feedback regarding their purchases.

By voluntarily submitting content for public display, customers grant us permission to display that content in connection with our store, subject to applicable law and any additional permissions required.

We reserve the right to remove reviews or submissions containing unlawful, abusive, fraudulent, or inappropriate material.

13. Website Accuracy

We strive to keep product descriptions, prices, photographs, and other website information accurate.

Occasionally, errors or omissions may occur.

We reserve the right to correct inaccuracies and update product information.

If an error materially affects an existing order, we will contact the customer and provide appropriate options.

14. Prohibited Activities

Customers may not use our website to:

• Engage in fraudulent or unlawful activity

• Submit malicious software or harmful code

• Attempt unauthorized access to website systems

• Infringe intellectual property rights

• Harass or threaten others

• Provide knowingly false information

• Interfere with the website's normal operation

We reserve the right to restrict access or cancel orders where permitted by law.

15. Disclaimer of Warranties

We make reasonable efforts to provide accurate information and quality products.

Except where prohibited by law, the website and its content are provided on an "as available" basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Mullins Creations by Denise will not be responsible for indirect, incidental, special, or consequential losses arising from website use or purchases.

This limitation does not apply where liability cannot legally be excluded or restricted.

17. Indemnification

To the extent permitted by law, you agree to indemnify Mullins Creations by Denise against third-party claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

18. Termination

We reserve the right to suspend or terminate access to our website when users violate these Terms or engage in unlawful or harmful activity.

Any payment obligations or other provisions intended to survive termination will remain applicable.

19. Governing Law

These Terms are governed by applicable laws of the State of Michigan and the United States, subject to any mandatory consumer protection laws that apply to customers in other jurisdictions.

20. Changes to Terms

We may update these Terms of Service as our business grows or our policies change.

Updates will be posted on our website and will take effect as stated in the updated Terms, subject to applicable law.

We encourage customers to review this page periodically.

21. Contact Information

If you have questions about these Terms of Service, an order, or any of our products, please contact us.

Mullins Creations by Denise

Email: mullinsd04@gmail.com

We are happy to assist with product questions, order concerns, and customization inquiries.

Thank you for supporting Mullins Creations by Denise — custom, unique, and made with heart!